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Error "The required SSL certificate might be missing or doesn't match the Tableau Server certificate for "serverhostname"" Signing in from Tableau Prep


Published: 14 Sep 2018
Last Modified Date: 25 Sep 2018

Issue

When attempting to access an internal Tableau Server from Tableau Prep the following error occurs:

The required SSL certificate might be missing or doesn't match the Tableau Server certificate for "serverhostname". Contact your System administrator

Environment

  • Tableau Prep 
  • SSL-Enabled Tableau Server

Cause

Tableau Prep requires the chain file in order to connect to an SSL-enabled Tableau Server. 
 
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