Resolution
You can remove product key(s) that were activated using Server ATR when you want to reclaim license capacity from one Tableau Server installation and use it on another. The following procedure removes all product keys from the installation.
1. Log in to the container:
ssh -i <pemfile.pem> fqdn of the machine
sudo docker ps -a
sudo docker exec -it <container_id> bash
2. On the initial node, open a command prompt as an Administrator, and perform the following steps.
3. Stop the Administration Controller Manager (tabadmincongtroller):
supervisorctl -c $(DATA_DIR)/supervisord/supervisord.conf stop tabadmincontroller_0
4. Use the following atrdiag command to view the activated product keys and locate the value of the UUID:
./atrdiag -product "Tableau Server" -container
5. Copy the UUID field from the top of the atrdiag output to delete the ATR activation containing all activated product keys:
./atrdiag -deleteATR <UUID> -product "Tableau Server" -container
Note: It is not currently possible to remove an individual product key from the ATR lease with this method.
6. Log a Technical Support case to release the ATR activation on the Tableau License Server to avoid a maximum activation error.
7. Start the Administration Controller Manager (tabadmincontroller) if it isn't already running:
supervisorctl -c $(DATA_DIR)/supervisord/supervisord.conf start
tabadmincontroller_0
8. Activate a new set of product keys.
9. Restart Tableau Server.