KNOWLEDGE BASE

Error "The product key is invalid" Activating Tableau Desktop 10.5 or Older Using Key that Starts With TC


Published: 24 Apr 2018
Last Modified Date: 25 Jul 2018

Issue

When activating Tableau Desktop using a new product key that starts with the letters TC, the following error occurs:

The product key is invalid. To avoid a mistyped key, copy the product key directly from the Tableau Customer Portal or from your Tableau Invoice.
 
or 

The product key is invalid. Unspecified exception: ​(..)

Environment

Tableau Desktop 10.5.3 and earlier versions

Resolution

If you have verified that the product key was entered correctly, and the key starts with the letters TC, please use one of these options:

Option 1

Upgrade to Tableau Desktop 10.2.13, 10.3.11, 10.4.7, 10.5.4, or a newer version. For more information, see Upgrade Tableau Desktop.

Option 2

Install Tableau Desktop 2018.1 and activate the license using this version. You can then install and use an older version of Tableau Desktop on the same computer if required.

Option 3

Install Tableau Prep and activate the license using the application.

 

Cause

New product keys starting with the letters TC are not recognized by Tableau Desktop versions released before version 10.2.
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