KNOWLEDGE BASE

Error "The load was not able to complete successfully" when opening .twbx file


Published: 29 Jan 2019
Last Modified Date: 21 Apr 2020

Issue

When opening a Tableau packaged workbook (.twbx) or publishing a workbook to Tableau Server, the following error may occur:

Error Occurred while trying to load the Workbook <file path>. The load was not able to load successfully.
Error(<number>,<number>): no declaration found for element 'document-format-change-manifest' (id: <file path>)
Error(<number>,<number>): attribute 'column' is not declared for element 'manual-sort' (id: <file path>)
Error(<number>,<number>): attribute 'direction' is not declared for element 'manual-sort' (id: <file path>)

Environment

  • Tableau Desktop
  • Tableau Server
  • Windows

Resolution

Verify that you are using the latest version of Tableau Desktop or Server. To check the Tableau Desktop version, open Tableau Desktop, and select the Help menu > About Tableau.
To check your Tableau Server version, click the Information icon in the top right corner, and select About Tableau Server.

To download the latest version of Tableau Desktop, go to our Product Downloads and Release Notes page.

Cause

The Tableau workbook was saved in a newer version of Tableau than the version you are using to open the workbook.
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