KNOWLEDGE BASE

Error " The license key you entered is for (...), which doesn't match the product you want to activate" When Activating a License Key


Published: 29 Sep 2016
Last Modified Date: 01 Jun 2018

Issue

When attempting to activate a license key, the following error may occur:

The license key you entered is for <OEM NAME>, which doesn't match the product you want to activate

Environment

  • Tableau Server
  • Tableau Desktop

Resolution

Work with the Portal Administrator, so that he/she can log in to the Tableau Customer Portal to access the correct OEM build.

Cause

The license key being used is an OEM license key and is not valid for activation on a standard release build of the product.
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