- Tableau Server:
- Confirm that a certificate chain file exists at all. This would be in the directory where the server's SSL certificates are kept, as a .crt file. If not certain it is possible to create a certificate chain file:
- Review the "Certification Path" tab of your certificate file, and make note of all the certificates in the chain. Find their respective files, and open them in a text editor (Notepad, Sublime, Notepad++)
- Consolidate them into a single file using copy and paste, in which the certificates follow one another in the following format:
- Alternatively, it is possible to use https://whatsmychaincert.com/
- Copy and paste the certificate file's text contents into the text box for "Generate the Correct Chain"
- Select "Include Root Certificate", then "Generate"
- You will receive a shiny new .crt file that contains all certificates in the chain.
- Once you have confirmed that the certificate chain is present, launch command prompt from the /bin/ directory of your Tableau Server as administrator, and run the command "tabadmin stop"
- When the Tableau Server has stopped, launch the Tableau Server Configuration UI
- In the SSL tab, under "Certificate chain file", browse and select the .crt file for your certificate chain.
- Click "OK" and wait for configuration to complete.
- In command prompt, run "tabadmin config", followed by "tabadmin start" to make sure that the configuration changes are applied, and that Tableau Server is started back up.
- Tableau Desktop on the Mac
- The Tableau Server administrator going through the above steps should be able to provide the certificate chain file, or it can be acquired from the Tableau Server URL via a browser.
- Double-click the certificate file, or drag it to the Keychain Access icon. Add the certificate to the System keychain when prompted, then enter credentials.
- In the certificate keychain tool, click on the certificate chain and select "Get Info".
- Work with your internal IT team to ensure the correct level of trust for the certificate is set.