Issue
When you try to open a workbook connected to Google Sheets, the following error occurs:The Google Sheets service returned incorrect malformed response. Please report this problem to Tableau.
Last Modified Date: 20 Mar 2018
Environment
Tableau DesktopResolution
- Check with your IT to ensure that the Google API is active and that access to Google Sheets is not being blocked by a firewall.
- Check G Suite Status Dashboard to see whether there is a Google Sheets service disruption or outage.
- If the above steps fail, report the issue to Google Support.
Cause
This error is a Google Sheets error not caused by Tableau, and is caused by either a service disruption or inability to access the Google API.Thank you for providing your feedback on the effectiveness of the article.
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