KNOWLEDGE BASE

Error "The current installed version of Tableau Server is too old to upgrade to this version" Upgrading to 2020.4


Published: 16 Sep 2020
Last Modified Date: 22 Sep 2020

Issue

When you try to upgrade to Tableau Server 2020.4 from Tableau Server 10.5 or an earlier version, the following error occurs: 
The current installed version of Tableau Server: <Version> is too old to upgrade to this version.
Please contact Tableau support to find an intermediate version to upgrade to before you upgrade to this version.


 

Environment

Tableau Server 10.5 

Resolution

Upgrade to a version between 2018.1 and 2020.3, then upgrade from that version to 2020.4. For more information, see Upgrade Tableau Server on Linux from 10.5.
Click here for downloads of current and previous versions of Tableau Server: Tableau Server Downloads and Release Notes

Note: If you are on Tableau Server 10.5.0, you must first upgrade to a newer version of Tableau Server 10.5, then perform the steps above.

Cause

Since Tableau Server 10.5 is no longer supported, newer versions of Tableau Server no longer contain the specialized code to facilitate an upgrade from this version.
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