KNOWLEDGE BASE

Error "Tableau Quit Unexpectedly" When Launching Tableau Products on Mac


Published: 01 Jul 2021
Last Modified Date: 27 Jul 2021

Issue

When attempting to launch certain versions of Tableau product on Mac, the product does not launch and the following error message appears

Error message when launching Tableau Desktop

Environment

Tableau Desktop, Public Desktop and Reader on Mac:
  • 2018.1.0 - 2018.1.25
  • 2018.2.0 - 2018.2.22
  • 2018.3.0 - 2018.3.19
  • 2019.1.0 - 2019.1.17
  • 2019.2.0 - 2019.2.13
  • 2019.3.0 - 2019.3.9
  • 2019.4.0 - 2019.4.8
  • 2020.1.0 - 2020.1.5
  • 2020.2.0 - 2020.2.2

Tableau Prep Builder on Mac:
  • 2018.1.1 - 2018.1.2
  • 2018.2.1 - 2018.2.3
  • 2018.3.1 - 2018.3.3
  • 2019.1.1 - 2019.1.4
  • 2019.2.1 - 2019.2.3
  • 2019.3.1 - 2019.3.2
  • 2019.4.1 - 2019.4.2
  • 2020.1.1 - 2020.1.5
  • 2020.2.1 - 2020.2.3

Resolution

Download and install or upgrade to the latest maintenance release for the product version you wish to install. This latest maintenance release contains all the most recent fixes for known defects and is the most up to date version with Tableau's security standards. Maintenance releases (for example 2020.3.x) do not have any issues with version compatibility, and are simply upgraded versions of the existing product download.   

Cause

On August 10, 2021 Tableau revoked its developer certificate for products released before July 2020. This was done as part of Tableau's integration process into Salesforce.    
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