Error "Tableau quit unexpectedly" Launching Tableau on MacOS Not Using LBLM

Published: 25 May 2023
Last Modified Date: 31 May 2023


Tableau Desktop installed on macOS fails to launch with the error "Tableau quit unexpectedly".  


  • Tableau Desktop 
  • macOS 
  • Product key activation and not LBLM


Please note that using the below method may impact other applications that also run with FLEXnet. Consult with your IT team before proceeding.
On the computer running Tableau Desktop, please manually remove the FLEXnet preference files from the Library Folder. To find and remove the FlexNet preference files, see the steps below:
  1. Open Finder
  2. Select Go > Go to Folder from the menu bar at the top of the screen
  3. In the Go to Folder dialog, enter: /Library/Preferences/FLEXnet Publisher/ 
  4. Rename the FLEXnet folder by adding '_backup'
  5. Restart Tableau Desktop and activate the product if necessary. 


Potential corruption in the Flexnet storage User Folder.  
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