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Error "Tableau Hyper Database Engine has Stopped Working" When Opening Workbooks


Published: 23 Jul 2018
Last Modified Date: 23 Jul 2018

Issue

After Tableau Reader was upgraded from 10.0 to 2018.1.1, Hyper stops working when opening workbooks and the following error is displayed:

"Tableau Hyper Database Engine has Stopped Working"

Environment

  • Tableau Desktop & Tableau Reader 2018.1.1
  • Windows 7
  • MS SQL Server

Resolution

Upgrade to Tableau Desktop and Tableau Reader 2018.1.2 or later.

Cause

This behavior is related to a known issue, ID 774512, which has been corrected in later versions of Tableau Desktop and Tableau Reader.

Additional Information

Unexpected Time Zone values causing issue in certain environments. 
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