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Error "Tableau has stopped working" When Attempting to Open Tableau Desktop


Published: 17 Sep 2018
Last Modified Date: 18 Sep 2018

Issue

When attempting to open Tableau Desktop, which has its repository on a network drive and the drive is disconnected, the following error occurs:

"Tableau has stopped working."

Environment

  • Tableau Desktop 2018.2.0
  • Windows

Resolution

Use one of the following options to workaround this issue:

Option 1

Ensure that the machine Tableau Desktop is installed on can reach the network drive where the repository is located.

Option 2

Set the environment variable TAB_NOCRASHDUMPS to true. This can be set at the system level under User Variables or set locally before launching Tableau Desktop.

Cause

This is a known issue, ID 819776, that is currently being investigated.

Additional Information

Disclaimer: Although we make every effort to ensure links to external websites are accurate, up to date, and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.

For information on how to add or edit environment variables in Windows, see the following Microsoft Support page on managing environment variables.
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