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Error "SSLHandshakeException PKIX path building failed" When Connecting to Salesforce.com


Published: 07 Apr 2022
Last Modified Date: 07 Apr 2022

Issue

When connecting Tableau Desktop to Salesforce data, the following error may occur:

Authentication failed.
Error Code: 84223ADA
SSLHandshakeException PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Environment

  • Tableau Desktop 2021.1.0
  • Salesforce.com

Resolution

Update Tableau Desktop to a current version.

Cause

The keystore (cacerts) that the old Tableau version uses to authenticate the connection is out of date.
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