Error "Some subscriptions were not sent successfully" After a Subscription Fails
Published: 24 May 2016 Last Modified Date: 24 Aug 2022
Issue
When a view subscription fails, the following error might occur in the logs:
Some subscriptions were not sent successfully
Environment
Tableau Server
Resolution
Option 1
Ensure that recipients who are receiving this error are licensed to use Tableau Server.
Option 2
As a Tableau Server Administrator, remove the user from the subscription.
Cause
This message indicates that there are users in the Tableau Server environment that were subscribed to a view, but they are no longer licensed for access to Tableau Server views.
Additional Information
Log snippet: 2016-05-16 03:17:41.838 -0400 (,,,) scheduled-background-job-runner-1 : INFO com.tableausoftware.backgrounder.runner.BackgroundJobRunner - Running job of type :single_subscription_notify; timeout: 9000; priority: 50; id: 996737; args: [1219, 1463382028365] 2016-05-16 03:17:41.854 -0400 (ILI,,,) pool-2-thread-1 : INFO com.tableausoftware.model.workgroup.service.subscriptions.SubscriptionRunner - Skipping unlicensed user''s subscription.
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