Error: "Site role for user ... was not changed because there are insufficient licenses.​​" When Assigning a User's Site Role for a Second Site

Published: 25 Oct 2017
Last Modified Date: 18 Nov 2017


When attempting to assign or change a user's site role to a licensed role on a second site, the site role reverts to Unlicensed even though a success message is received.

Additionally, if the new user is being imported directly into the individual site using the Add Users button, and assigned a site role, the following error will occur:
Site role for user “<username>” was not changed because there are insufficient licenses.​​


    • Tableau Server 10.4.0
    • Interactor-based licenses


    Option 1

    As a Tableau Server Administrator, upgrade to Tableau Server 10.4.1. For more information, see Upgrading Tableau Server in Tableau Help. 

    Option 2

    Try one of the following workarounds to assign a user to the appropriate site role:
    • Promote the user's site role to Server Administrator and save the changes.
    • Demote the user's site role from Server Administrator, but before saving the changes, make the appropriate changes for each site role on each individual site.


    This behavior is related to a known issue (ID: 704366) which has been fixed in a recent release of Tableau Server. 
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