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Error "Session is expired or outdated" When Trying to Login to Tableau Online


Published: 10 Jul 2019
Last Modified Date: 25 Sep 2019

Issue

When trying to login to Tableau Online (using SAML Authentication) the following error message might occur:

"Session is expired or outdated. Log out of your user accounts and log back in"

Environment

  • Tableau Online
  • Tableau Desktop
  • User using SAML Authentication to login

Resolution

Try one of the following options:
  • Clear browser cache and cookies and try to login again.
  • Alternatively try to login to Tableau Online using a different browser.
If the issue is occurring in Tableau Desktop, try removing all of your existing server connections by clicking Help > Settings and performance > Clear saved server sign-ins.
For more information. see Sign out or clear all saved connections in Tableau Desktop.
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