Error "Session is expired or outdated" When Trying to Login to Tableau Cloud

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Error "Session is expired or outdated" When Trying to Login to Tableau Cloud

Published: 10 Jul 2019
Last Modified Date: 08 Jun 2022

Issue

When trying to login to Tableau Cloud (using SAML Authentication) the following error message might occur:

"Session is expired or outdated. Log out of your user accounts and log back in"

Environment

Tableau Cloud
Tableau Desktop
User using SAML Authentication to login

Resolution

Try one of the following options:

Clear browser cache and cookies and try to login again.
Alternatively try to login to Tableau Cloud using a different browser.

If the issue is occurring in Tableau Desktop, try removing all of your existing server connections by clicking Help > Settings and performance > Clear saved server sign-ins.
For more information. see Sign out or clear all saved connections in Tableau Desktop.