KNOWLEDGE BASE

Error "Session Interrupted. Your workbook has been restored to a previous state" After a View Times out


Published: 11 Apr 2019
Last Modified Date: 12 Dec 2019

Issue

Almost every half hour, the following yellow error message might occur, the view resets/reloads and all filters are lost: 

"Session Interrupted. Your workbook has been restored to a previous state."

Environment

Tableau Server 

Resolution

Increase the value of vizqlserver.session.expiry.timeout using the following commands. Note: The following commands require Tableau Server to restart.
 

Pre-TSM Versions of Tableau Server (2018.1.x and earlier)

tabadmin stop
tabadmin set vizqlserver.session.expiry.timeout -v <Timeout>
tabadmin configure
tabadmin start
 

TSM Versions of Tableau Server (2018.2 and later)

tsm configuration set -k vizqlserver.session.expiry.timeout -v <Timeout>
tsm pending-changes apply

Enter the <Timeout> value in minutes.  For example, 60 = 1 hour, 180 = 3 hours.

Note: The timeout is by design to conserve system resources.  Even if a VizQL session is idle, it is still consuming memory and CPU cycles. Increasing this value may impact Tableau Server performance.  

Cause

The default value of vizqlserver.session.expiry.timeout is 30 minutes.
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