Error "ServiceOperationTimeoutException" After Using tsm settings import

KNOWLEDGE BASE

Error "ServiceOperationTimeoutException" After Using tsm settings import

Published: 26 Jun 2020
Last Modified Date: 09 Sep 2020

Issue

When using tsm settings import --import-config-file during Tableau Server upgrade from 10.4 or an earlier version to Tableau Server 2020.3 or later, the error ServiceOperationTimeoutException occurs during pending-changes being applied.

Environment

Windows
Tableau Server
Version 2020.3

Resolution

Remove a section from the Settings file.

Open up Settings File in text editor
Locate the section that contains "dataengine"

"dataengine" : {
  "instances" : [ {
    "instanceId" : "1"
  }, {
    "instanceId" : "0"
  } ]
},

Remove the whole section noted in Step 3 from your settings file. (Your instanceID might be different than the number above)
Save the Settings File under a new name.
Execute tsm settings import with the new file you just saved.