Error "Send failed since rewinding of the data stream failed" when opening published workbook in Tableau Desktop

KNOWLEDGE BASE

Error "Send failed since rewinding of the data stream failed" when opening published workbook in Tableau Desktop

Published: 17 Apr 2023
Last Modified Date: 28 Apr 2023

Issue

After Tableau Server is migrated and configured with SSL, it is not possible to open the published workbook in Tableau Desktop. The following error occurs:

Unable to complete action
Internet communication error: Send failed since rewinding of the data stream failed
([Tableau Server URL]).
Error Code: 9F4C5638

Environment

Tableau Desktop
Tableau Server

Resolution

1: Unzip .twbx file and open .twb file in a text editor

+ Rename file extension from .twbx to .zip
+ Unzip the contents by file archiver tool (e.g. 7-Zip) to retrieve .twb file
+ Open the .twb file in text editor (e.g. Notepad in Windows / TextEdit in Mac OSX)

2: Replace the following items.

+ http://[Tableau Server URL] to https://[Tableau Server URL]
+ port='80' to port='443'

3: Save the twb file and reopen it in Tableau Desktop.