Error "Send failed since rewinding of the data stream failed" when opening published workbook in Tableau Desktop

Published: 17 Apr 2023
Last Modified Date: 28 Apr 2023


After Tableau Server is migrated and configured with SSL, it is not possible to open the published workbook in Tableau Desktop. The following error occurs:

Unable to complete action
Internet communication error: Send failed since rewinding of the data stream failed
([Tableau Server URL]).
Error Code: 9F4C5638



  • Tableau Desktop
  • Tableau Server


1: Unzip .twbx file and open .twb file in a text editor

  + Rename file extension from .twbx to .zip
  + Unzip the contents by file archiver tool (e.g. 7-Zip) to retrieve .twb file
  + Open the .twb file in text editor (e.g. Notepad in Windows / TextEdit in Mac OSX)

2: Replace the following items.

  + http://[Tableau Server URL] to https://[Tableau Server URL]
  + port='80' to port='443'

3: Save the twb file and reopen it in Tableau Desktop.


When requesting published data sources through Tableau data server, Tableau Desktop uses HTTP instead of HTTPS.
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