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Error Running ATRDIAG: TABLIBEAY32.dll was not found


Published: 26 Mar 2020
Last Modified Date: 26 Mar 2020

Issue

It is not possible to use the ATRDiag.exe tool to obtain or adjust Virtual Desktop settings in combination with certain versions of Tableau Desktop.

Environment

Tableau Desktop 2019.4.2-2019.4.5.

Resolution

Use 2019.4.1 or 2020.1 to obtain the ATRDiag.exe tool.

Cause

The problem was caused by a known issue which has been fixed in Tableau Desktop 2019.4.6 and later and 2020.1 and later versions.
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