KNOWLEDGE BASE

Error "Operation timed out: Error Code: ACF37E18" Connecting to Google BigQuery with OAuth


Published: 23 Jan 2024
Last Modified Date: 29 Jan 2024

Issue

When using Tableau Desktop to connect to Google BigQuery via Oauth, after filling in the credentials on the web browser and approving the consent permission, the web browser reports that "Tableau created this window to authenticate. It is now safe to close it."

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After closing this web browser and go back to Tableau Desktop, a message shows that data is sending to the server and ends with an operation timeout error:
Operation timed out: Error Code: ACF37E18



 

Environment

  • Tableau Desktop 2023.3 and newer
  • Google BigQuery

Resolution

Copy the URL https://bigquery.googleapis.com into the web browser, and check the return.

The expected return should be as shown in the below screenshot.

User-added image

If the machine can't communicate with https://bigquery.googleapis.com, the message will return "This site can't be reached".  Work with your Network team to allow access to the googleapis.com site.
 
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