Errors "Operation Cancelled." Or "The query time resource limit (7200 seconds) was exceeded" When Refreshing Tableau Cloud Extract

Issue

When refreshing an extract published to Tableau Cloud, one of the following errors might occur:

The query time resource limit (7200 seconds) was exceeded

Or:

com.tableausoftware.nativeapi.dll.TableauCancelException: Operation cancelled.

Or:

The query time resource limit (8100 seconds) was exceeded.

Environment

Tableau Cloud
Tableau Data Extract

Resolution

To resolve this error, use one of the following options:

Option 1

Use live connections instead of extracts. See Keep Data Fresh for identifying which cloud-based data sources are capable of connecting live on Tableau Cloud.

Option 2

Use incremental extracts. See Refresh Extracts for more information.

Option 3

Decrease the size of the data extract. Two common ways to do this:

Hide all unused fields when creating an extract. For more information, see Extract Your Data in Tableau Help.
Add data source filters to remove unused columns. For more information, see Filter Data from Data Sources in Tableau Help.

Option 4

Refresh the published extract using Tableau Bridge, the Command Line Utility, or manually using Tableau Desktop. For more information, see the Related Links.