KNOWLEDGE BASE

Error "One or more issues caused the setup to fail. Please fix the issues and then retry setup." with RMT Uninstall


Published: 19 Jul 2022
Last Modified Date: 19 Jul 2022

Issue

When uninstalling the Resource Monitoring Tool agent on Windows, the setup process fails with the error:
 
"One or more issues caused the setup to fail. Please fix the issues and then retry setup."

Environment

Tableau Windows
Tableau Advanced Management

Resolution

Issues preventing RMT from being uninstalled can be corrected with the Microsoft Windows Troubleshooter using the following steps:

1. Download the Microsoft Windows Troubleshooter 

(https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d)

2. Run the downloaded "MircrosoftProgram_Install_and_Uninstall.meta.diacab" program on the affected machine. Click Next to proceed.

3. The program will then search for any issues and provide a selection for troubleshooting installs or uninstalls. Select Uninstalling.


4. Search for the Tableau Resource Monitoring Tool Agent program in the display list.  Select and click Next.

5. The troubleshooter will finish and allow the program to be uninstalled from the Windows Add or Remove Programs option.

If this issue blocked an attempt to install or upgrade RMT, you can now continue.


 

Cause

This issue is related to a Known Issue with ID 1420863 that is currently being investigated.
Did this article resolve the issue?