KNOWLEDGE BASE

Error "Not authorized (errorCode=10028)" When Attempting to Sign-in to Tableau Online from Tableau Desktop


Published: 04 Jan 2017
Last Modified Date: 28 Mar 2019

Issue

When attempting to sign-in to Tableau Online from Tableau Desktop, the following error may occur:

Not authorized
(errorCode=10028)


OR

Not authorized
Invalid username or password.
(errorCode=16)

Environment

  • Tableau Online
  • Tableau Desktop

Resolution

Ensure the affected user is added to the Tableau Online site and assigned a licensed site role.  For more information, see Set Users' Site Roles.

Cause

The affected user's site role is set to Unlicensed, or the user is not a member of the site.
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