Error: "No licenses found" Activating Server Creator, Explorer, or Viewer Key on Tableau Server 10.5 or Earlier Version
Published: 30 Apr 2018
Last Modified Date: 27 Feb 2019
IssueWhen you try to activate a new Server Creator, Explorer, or Viewer license key on Tableau Server 10.5 or an earlier version, the following error occurs:
No licenses found.
EnvironmentTableau Server 10.5 and earlier
ResolutionDownload and install Tableau Server 2018.1 or later. For more information, see Upgrade Tableau Server.
CauseThe new Tableau Creator license keys are only valid for Tableau Server version 2018.1 and later.
Additional InformationIn some cases, the key might activate without an error, but the Licenses view will show 0 seats.
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