KNOWLEDGE BASE

Error: "No licenses found" Activating Server Creator, Explorer, or Viewer Key on Tableau Server 10.5 or Earlier Version


Published: 30 Apr 2018
Last Modified Date: 27 Feb 2019

Issue

When you try to activate a new Server Creator, Explorer, or Viewer license key on Tableau Server 10.5 or an earlier version, the following error occurs:

No licenses found.

Environment

Tableau Server 10.5 and earlier

Resolution

Download and install  Tableau Server 2018.1 or later. For more information, see Upgrade Tableau Server.

Cause

The new Tableau Creator license keys are only valid for Tableau Server version 2018.1 and later.

Additional Information

In some cases, the key might activate without an error, but the Licenses view will show 0 seats. 



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