Issue
When you try to activate a Tableau Server license key, the following error might occur:No license found for 'TableauServer'
In addition, no keys appear on the Manage Product Keys page.
No license found for 'TableauServer'
In addition, no keys appear on the Manage Product Keys page.
If the above solutions didn't resolve the issue, try the following troubleshooting options:
If none of the above solutions or troubleshooting steps resolve the issue, contact Tableau Technical Support and provide the following information:
Related error messages that you might see in log files include:
Message | Log file | Meaning |
---|---|---|
lc_checkout return value: -95 (internal code) | tabsrvlic.log or wgserver_lic.log | tablicsrv cannot connect to FLEXnet. |
Vendor daemon can't talk to lmgrd (License server machine is down or not responding. (-96,491) | tablicsrv.log | tablicsrv cannot connect to FLEXnet. |
-97 (internal code) | tabsrvlic.log | tablicsrv cannot be started (check Log On As settings in Services) |