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Error "max extra activations exceeded" or "Your Tableau product key has been activated on the maximum number of computers"


Published: 21 Apr 2014
Last Modified Date: 25 May 2020

Issue

When you try to activate a Tableau Desktop or Tableau Server product key, the following error might occur:
 
The activation of the fulfillment is denied by the activation policy because max extra activations exceeded.
or
Your Tableau product key has been activated on the maximum number of computers.

Environment

  • Tableau Server
  • Tableau Desktop

Cause

The maximum number of allowed activations has been exceeded.
  • One Tableau Server product key can be activated three (3) times: once for a production environment, and up to two others for non-production environments. When you try to activate Tableau Server a fourth time, this error will occur.
  • One Tableau Desktop product key can be activated two (2) times: once on your primary computer and once on a secondary portable or home computer. When you try to activate Tableau Desktop a third time, this error will occur.
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