"LM_TS_LOAD" Activation Error

KNOWLEDGE BASE

"LM_TS_LOAD" Activation Error

Published: 18 Apr 2013
Last Modified Date: 22 Mar 2016

Issue

When you attempt to activate Tableau Desktop, the following error might occur:

Function flxActCommonLicSpcPopulateFromTS returned error (50030,71521,0)
LM_TS_LOAD
Tableau could not access the activation specification record (ASR) or Trusted Storage. to resolve this issue, try reinstalling Tableau Desktop or Tableau Server.

Environment

Tableau Desktop

Resolution

Perform a clean installation of Tableau Desktop.

Uninstall Tableau Desktop from the Control Panel menu.
Delete the following folder: C:\Program Files\Tableau\Tableau <Version>
Rename the My Tableau Repository folder (located by default at C:\Users\<username>\Documents\My Tableau Repository) to My Tableau Repository_Backup.
Reinstall Tableau Desktop.