KNOWLEDGE BASE

Error "layeredprotocol missing attribute" When User Attempts to Open Any Workbook or Data Source on Tableau Online or Tableau Server


Published: 19 May 2021
Last Modified Date: 23 Jun 2021

Issue

When a user attempts to open any workbook or data source on Tableau Server or on a Tableau Online site, the following error might occur:

LayeredProtocol::LayeredProtocol: Missing attribute
Unable to connect to the file "filename". Check that the file exists and that you have sufficient access privileges for it.

Environment

  • Tableau Online
  • Tableau Server

Resolution

1. Clear the Saved Credentials in the user's Account Settings.
2. Re-add the saved credentials manually in user's Account Settings.

User-added image

Cause

This issue appears to be caused by a corrupted entry in the user's saved credentials.
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