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Error "Item Not Found (Error Code 12)" When Connecting to Published Data Sources after Site URL Change


Published: 06 Jun 2019
Last Modified Date: 02 Oct 2020

Issue

After changing the site URL of a Tableau Online site, the following error may occur when using Tableau Desktop to open a workbook that connects to a data source that was published before the site URL change was made:

Item Not Found (Error Code 12)

Environment

  • Tableau Online
  • Tableau Server

Resolution

This issue is fixed on Tableau Online. 
For Tableau Server, upgrade to version 2020.1.
 

Cause

This is a known issue that is fixed in the recent version of Tableau Online and Tableau Server.

Additional Information

The issue also occurs when opening a newly downloaded workbook, if the workbook connects to a data source that was published before the site URL change was made.
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