Error "Invalid username or password" Signing Into Tableau Server from Tableau Desktop

Published: 07 Mar 2013
Last Modified Date: 18 Mar 2021


When you try to sign in to Tableau Server from Tableau Desktop, the following error might occur:

Invalid username or password


  • Tableau Desktop
  • Tableau Server


  1. Confirm that you are using the correct server credentials. Your Tableau Server credentials are different from your Tableau Public, Tableau Portal, and Tableau website credentials.
  2. Contact your Tableau Server administrator to confirm correct username and password
As a Tableau Server administrator: 
If your users will be signing in via SAML SSO, ensure that "Use SAML to sign in from Tableau Desktop" is checked on TSM Web UI. 
  1. Open TSM
  2. Navigate to Configuration > User Identity&Access > Authentication Method 
  3. Ensure that "Use SAML to sign in from Tableau Desktop" is checked.

Additional Information

The server name, username, and/or password is incorrect.
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