KNOWLEDGE BASE

Error "HybridDialog JS is not responding across webchannel. Aborting show" Occurs When Publishing Workbooks from Tableau Desktop to Tableau Server


Published: 28 Oct 2020
Last Modified Date: 26 Mar 2022

Issue

When publishing workbooks from Tableau Desktop, the following error and error code will display:

Error message: HybridDialog JS is not responding across webchannel. Aborting show
Error Code: 2B2D38E4

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

Option 1

Publish from another environment which has more sufficient resource. Publishing from the Tableau Server environment would be a good choice if the OS is Windows.

Option 2 

If the version is later than 2020.2.2, attempt to upload the workbook to a site instead of publishing. For more information, see Upload Workbooks to a Tableau Site

Option 3

Reduce the complexity or the amounts of worksheets.

Cause

This issue is always confirmed when publishing a workbook that includes a huge amount of worksheets or high complexity. 
The root cause could be related to the lack of resources (CPU or memory) of the local environment.
Did this article resolve the issue?