KNOWLEDGE BASE

Error "There was an unexpected error while trying to repair Trusted Storage" Activating or Installing on a Mac


Published: 13 Jan 2016
Last Modified Date: 27 Feb 2020

Issue

When you try to activate Tableau Desktop after restoring from a Time Machine backup or moving Tableau Desktop manually from another drive,  the following error occurs:

There was an unexpected error while trying to repair Trusted Storage.

or 

Function flxActCommonRepairLocalTrustedStorage returned error (50044, 71013, 19810)
LM_TS_LOCAL_REPAIR
There was an unexpected error while trying to repair Trusted Storage.


or 

Function flxActCommonRepairLocalTrustedStorage returned error (50044, 71013, 27)
LM_TS_LOCAL_REPAIR
There was an unexpected error while trying to repair Trusted Storage.

Environment

  • Tableau Desktop
  • Mac OS

Resolution

Option 1 - For Tableau Desktop 2019.2 and earlier versions

On the computer running Tableau Desktop, please manually re-install the FlexNet package. To find and install the FlexNet licensing components, see the steps below:
  1. In Finder, click Applications.
  2. Hold down the Control key, click Tableau, and then select Show Package Contents.
  3. Double-click Contents, double-click Installers, and then double-click Tableau FLEXNET.pkg.
  4. Follow the instructions in the installation wizard and use the default options.
    • Note: you may be prompted to enter your license key. 
  5. When the FLEXNet installation completes, restart the computer.
 

Option 2 - For Tableau Desktop 2019.3 and later versions

Please re-run the installer as the Flexnet package cannot be split any longer. 

 

Option 3 - For Tableau Desktop all versions

Please note that using the below method may impact other applications that also run with FLEXnet. Consult with your IT team before proceeding.

On the computer running Tableau Desktop, please manually remove the FLEXnet preference files from the Library Folder. To find and remove the FlexNet preference files, see the steps below:
  1. Open Finder
  2. Select Go > Go to Folder from the menu bar at the top of the screen
  3. Enter /Library/Preferences/FLEXnet Publisher/FLEXnet and select Go
  4. Highlight all items in the directory and use the keys CMD + DELETE to delete them
    • Note: the files can also be deleted if the Gear Icon > Move to Trash option is selected while the items are highlighted
  5. Restart the computer
  6. Launch Tableau Desktop and enter your product key to activate the product if necessary. 

    Cause

    When restoring Tableau Desktop from a Time Machine Backup or moving Tableau Desktop, FlexNET must be installed manually.
    Did this article resolve the issue?