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Error: "Firebird Database Error 335544344" When Opening Workbooks After Upgrade


Published: 01 Mar 2017
Last Modified Date: 10 Sep 2018

Issue

When opening a workbook after upgrading Tableau Desktop, the following error  might occur: 
The custom geocoding folder C:\Program Files\Tableau\Tableau <version>\local\data has errors. 
The custom geocoding data source C:\Program Files\Tableau\Tableau <version>\local\data\<Geographic Role>.tds contains errors: Firebird database error 335544344: I/O error during "CreateFile (open)" operation for file "GEOCODING.FDB" -Error while trying to open file -The system cannot find the file specified. Unable to connect to the file "GEOCODING.FDB". Check that the file exists and that you have sufficient access privileges for it. 
...

Environment

  • Tableau Desktop
  • Windows

Resolution

Repair the Tableau Desktop installation application via the Control Panel of your computer that Tableau Desktop is installed on:
  1. On Windows computers, follow this path Control Panel > Programs > Programs and Features.
  2. Under Uninstall or change a program, find the version of Tableau you wish to repair, right-click it and a pop-up dialog window appears.
  3. Here you have two options "Repair" or "Uninstall". Choose Repair.
 
Repair or Uninstall Tableau

If the issue persists after doing so, perform a clean reinstall of Tableau Desktop:
  1. Uninstall the program via the Control Panel
  2. Navigate to C:/Program Files/Tableau and delete the "Tableau <version>" folder of the version of Tableau Desktop being reinstalled 
  3. Install Tableau Desktop as an administrator (by right-clicking the installer file and selecting "Run as administrator")

Cause

Tableau Desktop did not successfully add the files necessary for mapping functions during the installation process.

Additional Information

Please note that this behavior is not related to Custom Geocoding.
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