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Error: "Firebird Database Error 335544344" When Opening Workbooks After Upgrade


Published: 01 Mar 2017
Last Modified Date: 20 Feb 2019

Issue

When opening a workbook after upgrading Tableau Desktop, the following error  might occur: 
The custom geocoding folder C:\Program Files\Tableau\Tableau <version>\local\data has errors. 
The custom geocoding data source C:\Program Files\Tableau\Tableau <version>\local\data\<Geographic Role>.tds contains errors: Firebird database error 335544344: I/O error during "CreateFile (open)" operation for file "GEOCODING.FDB" -Error while trying to open file -The system cannot find the file specified. Unable to connect to the file "GEOCODING.FDB". Check that the file exists and that you have sufficient access privileges for it. 
...

Environment

  • Tableau Desktop 2018.2 and earlier versions
  • Windows

Resolution

Option 1:

Upgrade to Tableau Desktop 2018.3 or a newer version. Click here for downloads of current and previous versions of Tableau Desktop: Tableau Desktop Downloads and Release Notes.  For more information on current releases, see Upgrade Tableau Desktop and Desktop Upgrade.

Option 2:

Repair the Tableau Desktop installation. For more information, see Repair or remove programs in Windows 10 from Microsoft.

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If the issue persists after repair, perform a clean reinstall of Tableau Desktop:
  1. Uninstall the program. 
  2. Navigate to C:/Program Files/Tableau and delete the "Tableau <version>" folder of the version of Tableau Desktop being reinstalled 
  3. Install Tableau Desktop as an administrator (by right-clicking the installer file and selecting "Run as administrator")

Cause

This behavior is related to a known issue with ID 741117 which has been corrected in Tableau Desktop 2018.3. 
 

Additional Information

  • This issue only occurred when installing a new version of Tableau Desktop while the old one was still open. If you ensure all instances of Tableau Desktop are closed before installing a new version of Tableau Desktop 2018.2 or earlier, this issue will not occur. 
  • Tableau Desktop 2018.3 and newer versions will not install while another copy of Tableau Desktop is running. 


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