Error: "Firebird Database Error 335544344" When Opening Workbooks After Upgrade
Published: 01 Mar 2017
Last Modified Date: 20 Feb 2019
IssueWhen opening a workbook after upgrading Tableau Desktop, the following error might occur:
The custom geocoding folder C:\Program Files\Tableau\Tableau <version>\local\data has errors.
The custom geocoding data source C:\Program Files\Tableau\Tableau <version>\local\data\<Geographic Role>.tds contains errors: Firebird database error 335544344: I/O error during "CreateFile (open)" operation for file "GEOCODING.FDB" -Error while trying to open file -The system cannot find the file specified. Unable to connect to the file "GEOCODING.FDB". Check that the file exists and that you have sufficient access privileges for it.
- Tableau Desktop 2018.2 and earlier versions
Upgrade to Tableau Desktop 2018.3 or a newer version. Click here for downloads of current and previous versions of Tableau Desktop: Tableau Desktop Downloads and Release Notes. For more information on current releases, see Upgrade Tableau Desktop and Desktop Upgrade.
Repair the Tableau Desktop installation. For more information, see Repair or remove programs in Windows 10 from Microsoft.
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If the issue persists after repair, perform a clean reinstall of Tableau Desktop:
- Uninstall the program.
- Navigate to C:/Program Files/Tableau and delete the "Tableau <version>" folder of the version of Tableau Desktop being reinstalled
- Install Tableau Desktop as an administrator (by right-clicking the installer file and selecting "Run as administrator")
CauseThis behavior is related to a known issue with ID 741117 which has been corrected in Tableau Desktop 2018.3.
- This issue only occurred when installing a new version of Tableau Desktop while the old one was still open. If you ensure all instances of Tableau Desktop are closed before installing a new version of Tableau Desktop 2018.2 or earlier, this issue will not occur.
- Tableau Desktop 2018.3 and newer versions will not install while another copy of Tableau Desktop is running.
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