KNOWLEDGE BASE

Error " Failed to enable backuprestore and/or databasemaintenance" After a Backup Failure


Published: 13 May 2019
Last Modified Date: 15 Jul 2019

Issue

After a backup failure, the following error might occur; 

Failed to enable backuprestore and/or databasemaintenance
com.tableausoftware.tabadmin.webapp.exceptions.ServiceOperationTimeoutException

Additionally, when checking the status of backuprestore and databasemaintenance processes, both processes are found successfully enabled and up running.

Environment

Tableau Server 2018.3.3

Resolution

Exclude Tableau Server folders from anti-virus scanning. By default, the folders are located here:
  • C:\ProgramData\Tableau\Tableau Server
  • C:\Program Files\Tableau\Tableau Server

Cause

An anti-virus software is preventing TSM from retrieving the correct status of backuprestore and databasemaintenance processes.
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