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Error "Extract Not Created - unable to grow database file" When Connecting to Salesforce


Published: 15 Nov 2019
Last Modified Date: 18 Nov 2019

Issue

When creating the extract as part of the initial connection process for Salesforce, the following error may occur:

"unable to create database "<path>/My Tableau Repository/Datasources/<file name>.hyper": unable to grow database file "\\?\UNC\<file path>": SetFileInformationByHandle(): There is not enough space on the disk
Unable to create extract"

Environment

  • Tableau Desktop
  • Windows
  • Salesforce

Resolution

Move the Tableau repository to a local drive with sufficient disk space:
  1. In Tableau Desktop, select the File top menu > Repository Location.
  2. Select a new folder that will act as the new repository location in the Select a Repository dialog box.
  3. Restart Tableau so that it uses the new repository.

Cause

 There is insufficient space for extract creation on the drive where the Tableau Repository is located.

Additional Information

When Tableau creates an extract, the free disk space required may be as much as the square of the final size of the extract (in GB). For example, a 32 GB extract may require up to 1024 GB (1 TB) of disk space for its creation.
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