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Error "External identity store was unreachable" Configuring LDAP with Simple Bind


Published: 17 Dec 2018
Last Modified Date: 07 Jan 2019

Issue

When you try to configure LDAP with a simple bind, the following error displays in the TSM UI: 

External identity store was unreachable

Additionally, errors similar to the following appear in the tabadmincontroller.log:


ERROR com.tableausoftware.ldap.ADLdapConnectionManager - Authentication with domain controller failed. The provided credentials are either incorrect or do not have the necessary permissions to bind. Exiting domain controller search.

ERROR com.tableausoftware.tabadmin.webapp.impl.IdentityStoreService - IdentityStoreService failure:com.tableausoftware.domain.ldap.LdapConnectException: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903AA, comment: AcceptSecurityContext error, data 525, v1772 ] (errorCode=100049)
 

Environment

  • Tableau Server
  • Linux

Resolution

Check the permissions and username/password you are using to attempt simple bind.

Cause

The username being passed to the domain controller either does not have permissions to bind to the DC or an invalid username/password combination is being sent.
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