KNOWLEDGE BASE

Error: "Could not sign in from a connected client application" when starting Tableau Bridge


Published: 07 Aug 2018
Last Modified Date: 18 Apr 2019

Issue

When starting Tableau Bridge, the following error may occur: 
 
Could not Sign in from a connected client application...

Environment

  • Tableau Online 
  • Tableau Bridge 2018.3 or earlier

Resolution

Try the below options to address or workaround the problem:

Option 1 
Upgrade Tableau Bridge to version 20191.19.0204.1456 or a newer version. See Tableau Bridge Releases for more information. 

Option 2
Try to re-establish the connection from the Tableau Bridge client by re-adding and saving the credentials.

Option 3 
Unlink the Tableau Bridge client, and then relaunch and reassociate it with your Tableau Online site. 
Note: Unlinking the Bridge will remove all the data sources from the client but the refresh schedules for the data sources will remain in Tableau Online.
  1. Gather a list of all data sources scheduled to refresh using Tableau Bridge. 
  2. Right-click the Tableau Bridge icon in the system tray, and select Unlink. See Stop Keeping Data Fresh through Tableau Bridge for more information. 
  3. Relaunch Tableau Bridge and enter Tableau Online credentials. 
  4. Go to each data source and reassociate with the Bridge client. See Change the Tableau Bridge Settings or Computer for more information. 
Did this article resolve the issue?