KNOWLEDGE BASE

Error "Could not connect to Tableau Online. Verify that your computer has network connectivity" Launching Tableau Bridge


Published: 28 Jun 2017
Last Modified Date: 27 Jul 2018

Issue

When launching Tableau Bridge Client from Tableau Desktop 10.3 or newer, the following error occurs:
Could not connect to Tableau Online. Verify that your computer has network connectivity.

 

Environment

  • Tableau Bridge
  • SSO 

Resolution

Option 1:

As a site administrator, clear the connected clients for the affected computer from the user's account settings page. For more information, see Access Sites from Connected Clients.

Option 2:

On the computer running Tableau Bridge, clear all Tableau credentials from Windows Credential Manager:
  1. Close Tableau Desktop and Tableau Bridge. 
  2. Open Windows Credential Manager.
  3. Delete all entries that start with “TABLEAU_” such as “TABLEAU_CONNECTIONS_*”, “TABLEAU_DATA_SOURCES_*” and “TABLEAU_LOGIN_*”.
  4. Start Tableau Desktop and Tableau Bridge and log in to Tableau Online again.
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