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Error "Communication with the Tableau Protocol Server process was lost." When Connecting Tableau Desktop to Amazon Aurora


Published: 07 May 2019
Last Modified Date: 08 May 2019

Issue

When connecting Tableau Desktop 2019.1.2 to AWS Aurora, the connection fails and the following error might occur:

"ExternalProtocol::PipeMessageSource::ReadBytes: Communication with the Tableau Protocol Server process was lost."

Environment

  • Tableau Desktop 2019.1
  • Amazon Aurora

Resolution

Uninstall any MySQL Connector/ODBC version(s) present on the computer, and install MySQL Connector/ODBC version 5.2 with the help of your IT team.
For directions on how to install drivers, see Driver Download.
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