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Error : "Communication with the Tableau Protocol Server process was lost" When Connect to Shapefile


Published: 23 Jun 2020
Last Modified Date: 28 May 2021

Issue

When connecting to shapefile from Tableau Desktop, the following error may be displayed:

Unable to complete action
The connection to the data source might have been lost.
Error Code: 38348CCE
ExternalProtocol::PipeMessageSource::ReadBytes: Communication with the Tableau Protocol Server process was lost.

Environment

  • Tableau Desktop
  • Shapefile

Resolution

Re-create shapefile

Cause

It is possible that shapefile is corrupt.
 
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