KNOWLEDGE BASE

Error "com.tableausoftware.nativeapi.exceptions.DataSourceException: ERROR: canceled" When Refreshing Extracts


Published: 06 Sep 2019
Last Modified Date: 20 Apr 2020

Issue

When refreshing an extract on Tableau Server, the refresh process may fail with the error:

com.tableausoftware.nativeapi.exceptions.DataSourceException: ERROR: canceled

Environment

  • Tableau Server 2018.3.4
  • Windows
  • MS SQL Server
 
  • Tableau Server 2020.1
  • CentOS 7
  • PostgreSQL

Resolution

  1. Work with your IT team to increase the memory of the computer running Tableau Server.
  2. Reduce the amount of data being queried with data source filters or by hiding unused columns.

Cause

The computer might be running low on memory and the hyper process, which is handling the extract refresh was cancelled by Tableau Server.
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