KNOWLEDGE BASE

"Error code EF122BD3 File for extract C:\ Users\ <user account> \ AppData\ Local\ Temp\ TableauTemp\ <folder>\ TwbxExternalCache\ TwbxResultsCacheV3\ <folder>\ .key could not be created" Occurs when Opening a Packaged workbook


Published: 12 May 2020
Last Modified Date: 27 Jul 2021

Issue

When Opening a packaged Workbook, the error occurs:

"Error code EF122BD3 File for extract C:\ Users\ <user account> \ AppData\ Local\ Temp\ TableauTemp\ <folder>\ TwbxExternalCache\ TwbxResultsCacheV3\ <folder>\ .key could not be created" 

Environment

  • Tableau Desktop 2020.1.2
  • Windows 10
 

Resolution

Work with IT team to allow permissions of the folders and subfolders below:

C:\Users\<user account>\Documents\My Tableau Repository
C:\Program Files\Tableau
C:\Users\<User Account>\AppData\Local\Tableau
C:\Users\<UserAccount>\AppData\Local\Temp\TableauTemp

Processes to verify and allow for Firewall and antivirus:

Exe`s:
tableau.exe
tabprotosrv.exe
tdeserver64.exe
hyperd.exe
hyperdstarter.exe
QtWebEngineProcess.exe

 

Cause

Tableau Desktop is not able to create the necessary temporary files to open the workbook
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