"Error code: E19090E0 [q0.Security]Login failed" when connecting Tableau Desktop to Salesforce Marketing Cloud

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"Error code: E19090E0 [q0.Security]Login failed" when connecting Tableau Desktop to Salesforce Marketing Cloud

Published: 16 Jan 2023
Last Modified Date: 16 Jan 2023

Issue

When connecting Tableau Desktop to Salesforce Marketing Cloud data through the native connector, the following error occurs:

Bad connection: Tableau could not connect to the data source.
Error code: E19090E0
[q0.Security]Login faild......
Connector class: cdama_sfmarketingcloud. Versin 21.8272.0

Environment

Tableau Desktop
Windows
MacOS
Salesforce Marketing Cloud

Resolution

1. Disable MFA. Contact Salesforce Support to change this setting if necessary.
2. Ensure that "enable username and password for Web Services" in Salesforce Marketing Cloud -> Security Settings is enabled.
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