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Error Code 64EA58CC Occurs When Trying To Connect To A Virtual Connection From Tableau Desktop


Published: 20 Apr 2023
Last Modified Date: 21 Apr 2023

Issue

When trying to connect to a Virtual Connection from Tableau Desktop, the following error occurs:

Unable to complete action
Internal Error - An unexpected error occurred and the operation could not be completed.
Error Code: 64EA58CC

 

Environment

  • Tableau Desktop 2023.1.0 - 2023.1.1
  • Tableau Desktop 2022.4.0 - 2022.4.1
  • Tableau Desktop 2022.3.0 - 2022.3.4
  • Tableau Desktop 2022.2.0 - 2022.2.7
  • Tableau Desktop 2022.1.0 - 2022.1.12
  • Tableau Desktop 2021.4.14 - 2021.4.16

Resolution

Please update to the March 2023 maintenance release of Tableau Desktop or newer for these versions:
  • 2022.4.2
  • 2022.3.5
  • 2022.2.8
  • 2022.1.13
  • 2021.4.17
For version Tableau Desktop 2023.1, please upgrade to the April 2023 maintenance release or newer:
  • 2023.1.2

Cause

Known Issue ID 1497621 has been fixed in the 2022 branches as listed in this article but the 2023.1 branch will be updated in April of 2023.
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