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"Error Code : 37CE01A3" Occurs When Connecting Tableau Desktop to AWS Athena Hosted on a EC2 Server


Published: 19 Jul 2022
Last Modified Date: 20 Jul 2022

Issue

When connecting Tableau Desktop to AWS Athena hosted on an EC2 server, the following error occurs:

Error Code : 37CE01A3 

 

Environment

  • Tableau Desktop 2020.4.0 and newer
  • Windows 10
  • Amazon Athena

Resolution

Complete the following steps to install the JDBC driver for Amazon Athena on your Windows computer:
  1. Download the JDBC Driver with AWS SDK (.zip file) from the Amazon Athena User Guide on Amazon's website.

  2. Extract the contents of the .zip file and move the JDBC 4.2 version of the extracted .jar file to C:\Program Files\Tableau\Drivers. 

  3. Please make sure only the JDBC 4.2 jar file (AthenaJDBC4.2.jar) exists in the folder, C:\Program Files\Tableau\Drivers and remove the other Athena jar file. 

Cause

The correct version of the JDBC driver configuration is required. Currently, two jar files (AthenaJDBC41.jar  and AthenaJDBC42.jar) exist in the directory C:\Program Files\Tableau\Drivers.
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