Error "Cleaned up crashed job" Refreshing Extracts

Published: 13 May 2016
Last Modified Date: 10 Nov 2017


When backgrounders are running extract jobs, jobs might fail with the message:

Cleanup up crashed job

Additionally, the following messages are found in the logs:

<timestamp> (,,,) localhost-startStop-1 : INFO com.tableausoftware.backgrounder.runner.BackgroundJobRunner - Blocking on backgrounder startup lock
<timestamp> (,,,) localhost-startStop-1 : INFO com.tableausoftware.backgrounder.runner.BackgroundJobRunner - Lock acquired. Another backgrounder ran server startup tasks.
<timestamp> (,,,) localhost-startStop-1 : INFO com.tableausoftware.model.workgroup.service.BackgroundJobService - Cleaned up crashed job 1918666 'Refresh Extracts'
<timestamp> (,,,) localhost-startStop-1 : INFO com.tableausoftware.backgrounder.AppLifecycle - AppLifecycle started successfully.


Tableau Server 9.2.4 - 9.2.8
Tableau Server 9.3.0 - 9.3.2


Upgrade to Tableau Sever 9.2.9, 9.3.3 or a newer version. For more information, see Upgrading Tableau Server.


This behavior is related to a known issue which has been corrected in more recent versions.
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