Resolution

1. Verify that the date and time on the system clock is accurate.

   If the system clock is set to a date earlier than the product key's start date, Tableau Desktop cannot be activated.

2. Verify that the FLEXnet Licensing Service is started in the Services Console.
   • Select Start menu > Run and type: services.msc
   • Verify that FLEXnet Licensing Service is listed as Started on the machine.
   • If it is not listed as Started, right-click it and select Start

Repair the trusted storage where the activation is saved by completing the following steps:

1. Open the Command Prompt as an administrator and change to the Tableau Server bin directory. For example:

   cd C:\Program Files\Tableau\Tableau <version>\bin

2. Run the following command: custactutil -localrepair
3. Start Tableau.

If running the above command does not resolve the issue:

1. Run the following command:

   custactutil -view > LicResults.txt

2. Send the LicResults.txt file, or a screen shot of the command window showing the results, to Tableau Support.

Cause

Trusted Storage was corrupted.