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Error "Certificate doesn't include accessible private key" adding custom SSL Certificate Thumbprint


Published: 13 Aug 2019
Last Modified Date: 18 Sep 2019

Issue

When you try to add a custom SSL certificate thumbprint to the RMT Server configuration, selecting "Test Server Configuration" results in the following error: 
Certificate doesn't include accessible private key. 
 
Certificate Manager shows that you have a private key: 
Screenshot of Windows Certificate Manager window showing that there is a private key.

Environment

  • Tableau Resource Monitoring Tool 2019.3
  • Windows

Resolution

After receiving the certificate using certreq.exe, run the following command from the folder where the certificate is saved: 
certreq -accept <name of certificate file> 
 

Cause

Tableau Resource Monitoring Tool's webserver is unable to access the private key because the key is not plain text exportable. 
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